You, or your authorized representative, have up to 48 hours to cancel service and receive a full refund. After 48 hours, all sales will be considered final. As an example, if you purchase a website on Monday at 3:25pm PST, you would need to cancel with us BEFORE 3:25pm PST on Wednesday.
There is a 30 day cancellation policy. You, the client, will be held liable for any charges that were scheduled to be billed to Company on the exact day you call to cancel. For example, If you, or your authorized representative, call to cancel on May 10th and your account’s billing date is the 20th, you will be billed one last time on May 10th (the day you cancel) as payment to cover for our services provided.
In order to cancel service, all cancellations and notices must be verbally confirmed by phone by speaking to a live representative in our Customer Service department to assure that all services have been put into the cancellation cycle at that exact time of the phone call. Please call (866) 611-0428 (ext 2) to speak to a live Customer Service representative Monday – Friday between 7am and 3pm PST. Cancellations will NOT be accepted in any other form, which includes via voicemail, email, online form submissions, or text message.
Under no circumstance will refunds be awarded otherwise. We work hard for you immediately after your purchase to get your website completed and increase your web presence, therefore, those hours worked to complete what you agreed to purchase, must be paid for.
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